Kneipp

Assistant Store Manager

US-PA-King of Prussia
8 months ago
ID
2016-1054
# of Openings
1
Category
Retail Sales

Overview

As an Assistant Store Manager, you will drive store and individual sales and selling with a focus on wellness and a balanced lifestyle. You will direct all activities related to selling and service, visual merchandising, sales promotions, store maintenance, expense management, loss prevention, and sales support functions. You will also assist the Store Manager in the storewide execution of these activities. In partnership with the Store Manager, you will be responsible for the training, coaching, and development of a team of Wellness Advisors/Experts and Sales Leaders. You will also introduce our clients to the 5 Pillars of our founder Sebastian Kneipp by demonstrating both our products and the water treatments he developed to promote a healthy, balanced lifestyle.

This position reports directly to the Store Manager and may lead to a Store Manager role.

Responsibilities

Basic Responsibilities:

  • Deliver a truly amazing customer experience to all Kneipp clients
  • Assistant Store Managers must be collaborative and team focused
  • Consistently strive to exceed sales goals and other expectations set by leadership
  • Excellent understanding of product information
  • Knowledge of and commitment to company mission, vision, and values and understanding of Kneipp philosophy and 5 Pillars
  • Commitment to building customer relationships and loyalty through personal interaction, hands- on product/water treatment demonstration
  • Strong knowledge of and passion for store products and services and ability to present to clients the efficacy and benefits of our products
  • Ability and desire to perform seated consultations for customers to determine their skincare, wellness, and gifting needs
  • Perform other tasks as assigned by leadership including, but not limited to: visual merchandising, cleaning, stocking shelves, maintaining organized back room and floor, processing shipments quickly and accurately, cashiering quickly and accuratelyLeadership Responsibilities:
  • Sales
  •  
  • Drive and exceed sale goals by developing and executing strategies
  • Determine business-driving opportunities
  • Lead the team toward delivering an exceptional customer experience, complete with product and water treatment demonstrations. Coach, follow-up, and recognize successes of all level of team members
  • Enhance the clients’ experience through team-selling with Wellness Advisors/Experts, Sales Leaders, and leadership
  • Manage schedules and ensure appropriate coverage is maintained at all times
  • Take a leadership role in delivering all company initiatives
  • Clearly communicate objectives and priorities to the team
  • Assume total store leadership in absence of Store Manager and partner in the strategic planning of short and long term goals
  • Celebrate and recognize selling successes and coach team to improve selling performance
  • Maintain a clean, neat, and easy to shop store environment
  • Deliver the highest quality client experienceOperations
  •  
  • Open and close the store, performing all tasks to company standards

 

    • Maintain awareness of company expectations and current promotions and communicate these to the team
    • Partner with Store Manager in areas of loss prevention, store cash controls, and inventory management
    • Ensure product presentation, sales and event set-up, pricing, and signing standards are flawlessly executed to the direction of Kneipp leadership team
  • Understand and use store metrics to engage with team through formal and informal observations and coaching/role plays to develop selling behaviors
  • Ability to analyze reports in partnership with Store Manager and link results to employee performance

 

  • People
  • Observe team members’ interactions with clients and each other and provide Store Manager with detailed feedback to ensure an efficiently functioning store
  • Assist in the recruiting and selection of a team of qualified Wellness Advisors/Experts and Sales Leaders
  • Assist Store Manager in building a bench for future advancements and promotions
  • Ensure all training is conducted on a timely basis; ensure assigned trainers engage with new hires effectively. Assist in the training process where applicable
  • Build a culture of recognition by executing new and innovative ways to energize, engage, and reward team
  • Partner with Store Manager conducting weekly team meetings
  • Monitor and address performance issues as they occur and/or on a timely basis
  • Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Qualifications

Requirements/Skills Summary:

 

  • High School Diploma or equivalent
  • Minimum of 3-5 years in a highly focused selling culture or 1-2 years of retail management experience
  • Superior ability and desire to deliver exceptional customer experience, including excellent selling skills and phone service skills
  • Polished and professional demeanor
  • Strong attention to detail with the ability to handle multiple tasks simultaneously
  • Entrepreneurial outlook and resourceful problem-solving skills
  • Be able to strategize long and short term
  • Strong leadership profile and negotiation skills
  • Highly organized and able to adapt quickly to changing priorities
  • Ability to work well with all levels of management, build partnerships, and direct teams
  • Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
  • Demonstrated ability to empower and develop a sales team
  • Passionate about beauty, skincare, body care, or similar industries
  • Enjoys meeting and interacting with customers; demonstrates an energetic and positive attitude
  • Ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures
  • Team player who possesses the ability to work in a learning and coaching environment
  • Ability to communicate effectively with customers, peers, and management
  • Experience in Cosmetics Sales and/or generating sales through a client book preferred
  • Ability to work flexible schedule: weekends, days/nights, holidays

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